Legal
Shipping & Delivery Policy
Last Updated: June 1, 2026
Delivery Coverage
Artisans Media currently operates in selected serviceable areas and delivery zones.
Delivery Partners
Deliveries are fulfilled through authorized logistics providers including Shiprocket Quick and other approved delivery partners.
Delivery Charges
Delivery charges are calculated based on the delivery distance and logistics partner pricing.
Current pricing:
- Up to 3 KM: ₹59
- Additional distance: Charged as applicable
- GST: Applicable as per prevailing tax regulations
Delivery charges will be displayed during checkout before payment confirmation.
Delivery Timelines
Estimated delivery times depend on:
- Restaurant preparation time
- Traffic conditions
- Weather conditions
- Delivery partner availability
- Peak demand periods
Failed Deliveries
Deliveries may be cancelled if:
- The customer is unreachable
- The delivery address is incorrect
- The location is inaccessible
- The customer refuses delivery
Delays
While we strive for timely delivery, delivery times are estimates and cannot be guaranteed.
Liability
Artisans Media shall not be liable for delays caused by factors outside reasonable operational control.