Privacy Policy

Artisans Media ("Artisans Media", "we", "our", or "us") operates a conversational commerce platform that enables users to discover, order, and pay for products and services through WhatsApp and other supported communication channels.

Information We Collect

We may collect the following information:

• Name
• Mobile number
• Email address where applicable
• Delivery address
• Order history
• Payment transaction details
• WhatsApp messages and voice notes
• Device and browser information
• Location information where applicable

How We Use Information

We use collected information to:

• Process orders and payments
• Coordinate deliveries
• Provide customer support
• Personalize recommendations
• Improve platform performance
• Prevent fraud and misuse
• Communicate order updates and service information

AI Processing

Messages, voice notes, and order requests may be processed by artificial intelligence systems to understand user intent, provide recommendations, automate ordering workflows, and improve the customer experience.

Payment Information

Payments are processed through authorized payment gateway providers. Artisans Media does not store complete card details, UPI credentials, banking passwords, or CVV information.

Information Sharing

Information may be shared with:

• Restaurant partners
• Delivery partners
• Payment gateway providers
• Technology and infrastructure providers
• Government authorities where legally required

We do not sell personal information to third parties.

Data Security

We implement reasonable technical and organizational measures to protect user information from unauthorized access, misuse, or disclosure.

User Rights

Users may request correction, modification, or deletion of their information by contacting us.

Contact

For privacy-related queries:

Email: info@artisansmedia.com

Operated by:
Artisans Media